Comments on: Michael Weinstein (Edison):Customer Service and Courtesy http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/ Sat, 19 May 2012 16:52:11 +0000 http://wordpress.org/?v=2.2.1 By: Mr. Andoscia http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/#comment-373 Mr. Andoscia Wed, 18 Mar 2009 17:15:11 +0000 http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/#comment-373 Perhaps what people need is "meaningful" work. We have been socialized to believe that if we work hard we will succeed. Yet many people will never succeed (regardless of the standards for success) regardless of how hard they work. Marx used the term "alienation" to describe modern work. Just how pleasant do we expect alienated laborers to be? Perhaps what people need is “meaningful” work. We have been socialized to believe that if we work hard we will succeed. Yet many people will never succeed (regardless of the standards for success) regardless of how hard they work.

Marx used the term “alienation” to describe modern work. Just how pleasant do we expect alienated laborers to be?

]]> By: Fallon Long (Edison) http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/#comment-314 Fallon Long (Edison) Tue, 10 Mar 2009 17:52:01 +0000 http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/#comment-314 The treatment of customers has a lot to do with the success of a business in today's society. A friend of mine started having issues with her laptop computer, and brought it to the BestBuy in Paige Field in Fort Myers. The employees there basically told her it would be a huge complicated process to figure out what was wrong with her machine. The friend then went to the BestBuy in Coconut Point, and those employees offered to run a free disagnostic test on the laptop, and also offered to order a replacement cord for the computer that my friend hadn't realized was covered under warranty. They went above and beyond to make sure she left the store a satisfied customer, and I know they have earned her repeat business. The treatment of customers has a lot to do with the success of a business in today’s society. A friend of mine started having issues with her laptop computer, and brought it to the BestBuy in Paige Field in Fort Myers. The employees there basically told her it would be a huge complicated process to figure out what was wrong with her machine. The friend then went to the BestBuy in Coconut Point, and those employees offered to run a free disagnostic test on the laptop, and also offered to order a replacement cord for the computer that my friend hadn’t realized was covered under warranty. They went above and beyond to make sure she left the store a satisfied customer, and I know they have earned her repeat business.

]]> By: Michael Riddle (Edison) http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/#comment-216 Michael Riddle (Edison) Sun, 01 Mar 2009 00:05:20 +0000 http://livingtextblog.andosciasociology.net/2009/02/27/customer-service-and-courtesy/#comment-216 After serving his country for four years straight out of high school, killing and getting wounded in Baghdad, Ryan returned home in the summer of 2004 with the false impression (obviously ingrained in him during his time in the service) that he was management material. He proceeded to turn down job offer after job offer under the premise that the jobs were below him until, penniless, he begged his father to let him live at home. Consequently, he took a job as a receiving clerk for Joanne's and reluctantly came to the realization that he was not going to make $50K a year as an uneducated, 24 year old man, regardless of what he did for his country. I say all of this because I think that many in this new generation of workers are entering the workforce with some sort of sense of entitlement. I am not sure where they have gotten this idea from, but there seems to be an underlying current of thought that is prevalent along these lines. How sadly mistaken they are. As an employer myself, I do not have the time, the energy, or the patience for this type of insubordination. After serving his country for four years straight out of high school, killing and getting wounded in Baghdad, Ryan returned home in the summer of 2004 with the false impression (obviously ingrained in him during his time in the service) that he was management material. He proceeded to turn down job offer after job offer under the premise that the jobs were below him until, penniless, he begged his father to let him live at home. Consequently, he took a job as a receiving clerk for Joanne’s and reluctantly came to the realization that he was not going to make $50K a year as an uneducated, 24 year old man, regardless of what he did for his country.
I say all of this because I think that many in this new generation of workers are entering the workforce with some sort of sense of entitlement. I am not sure where they have gotten this idea from, but there seems to be an underlying current of thought that is prevalent along these lines. How sadly mistaken they are. As an employer myself, I do not have the time, the energy, or the patience for this type of insubordination.

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