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Michael Weinstein (Edison):Customer Service and Courtesy
Have you ever been in a store and had an employee just walk right in front of you or even into you? It seems that many employees in places like grocery stores, Wal Mart, and others like these don’t even care about the customers anymore. What ever happened to an employee stopping and asking if they could help you find something or stopping to let a customers walk by? This isn’t the case with everyone, but it seems to happen more often than not. I absolutely will drive a little further if there is a store selling the same product with more courtious and helpful employees. The Target at Coconut Point is really nice. My wife and I have been in there a few times and the employees are very nice and helpful. One of the things we like most about this store, which may sound stupid to some people, is their shopping carts. We have an 8 month old baby and the carts their seem much more comfortable than others. Instead of being hard metal, they are thick plastic and seem a lot better for a baby to sit in. Would you rather sit on a metal wire bench, or a plastic bench? It may not mean a lot to some people, but it makes a difference to us.
Just the other day, we were shopping for a new fish tank for our baby’s room. I won’t name the store, but I don’t think we’ll return there. Instead, There is another pet store about 6 miles from them that will get our business. The reason why is the cashier. She was very rude to my wife in a few ways. First, we told her we had a member card but didn’t have it with us. She asked for our phone number and I began giving her my number. My wife interrupted and said the card was under her number. The cashier then rudely said it doesn’t matter, just give me a number and had a few other comments about it. Then, as she was bagging our items, my wife said just to put everything in one bag that we had forgotten our reusable bags and didn’t want to waste extra bags. The cashier said she didn’t want the bag to break, and my wife said just don’t give us a bag then, we’ll carry our things. We only had three items. The cashier then threw everything in one
bag, pulled four or five bags off the holder and threw them in the trash. What’s wrong with people? There was no need for this except to prove a point that she didn’t care about us, our business, or the environment.
Maybe I should put the name of this company on here. I’m sorry if any of you work here or are offended by my comments, but I feel like I should let you know where this happened. It was the Petsmart at Coconut Point. I was talking to a couple of people at dog park about this the other day and they said they had a bad experience with a cashier there also. Don’t people care about their jobs anymore, especially with the lack of available jobs out there.
My wife is planning on writing a letter to the manager to let them know what happened, but hasn’t had the chance to do so yet. I hope you think about this the next time you’re at work, and just remember it takes about as much effort to be nice to a customer as it takes to be rude. You’ll leave at the end of the day feeling a lot better helping a customer than just not caring. You may even get a raise or promotion. I worked in restaurants for a long time as a server and a bartender, and I noticed that a little bit goes a long way. Whether you’re being nice or being rude, it doesn’t take much to make an impression on someone. If I had a few customers ask to talk to a manager and had positive things to say about me, I would get better shifts, have a lunch or dinner bought for me, or just go home feeling better about my day.
1. March 2009 at 02:05
After serving his country for four years straight out of high school, killing and getting wounded in Baghdad, Ryan returned home in the summer of 2004 with the false impression (obviously ingrained in him during his time in the service) that he was management material. He proceeded to turn down job offer after job offer under the premise that the jobs were below him until, penniless, he begged his father to let him live at home. Consequently, he took a job as a receiving clerk for Joanne’s and reluctantly came to the realization that he was not going to make $50K a year as an uneducated, 24 year old man, regardless of what he did for his country.
I say all of this because I think that many in this new generation of workers are entering the workforce with some sort of sense of entitlement. I am not sure where they have gotten this idea from, but there seems to be an underlying current of thought that is prevalent along these lines. How sadly mistaken they are. As an employer myself, I do not have the time, the energy, or the patience for this type of insubordination.
10. March 2009 at 19:52
The treatment of customers has a lot to do with the success of a business in today’s society. A friend of mine started having issues with her laptop computer, and brought it to the BestBuy in Paige Field in Fort Myers. The employees there basically told her it would be a huge complicated process to figure out what was wrong with her machine. The friend then went to the BestBuy in Coconut Point, and those employees offered to run a free disagnostic test on the laptop, and also offered to order a replacement cord for the computer that my friend hadn’t realized was covered under warranty. They went above and beyond to make sure she left the store a satisfied customer, and I know they have earned her repeat business.
18. March 2009 at 19:15
Perhaps what people need is “meaningful” work. We have been socialized to believe that if we work hard we will succeed. Yet many people will never succeed (regardless of the standards for success) regardless of how hard they work.
Marx used the term “alienation” to describe modern work. Just how pleasant do we expect alienated laborers to be?